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Odyssey Training is a national provider of professional, computer and management training and consultancy.

Assertiveness

Upcoming Course Dates
Assertiveness

Duration
1 Day
Meals Provided
Lunch and refresments
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Delivery Methods
Public, In-house, Closed Group
Skills Assessment
Take the test

Course Overview

Assertive people are distinguished by self-awareness, confidence and precise communication abilities. Attending this course will provide you with strategies and tools to achieve assertive responses and express your thoughts and opinions with assurance via assertive communication and behaviours.

Expected Outcomes

Differentiate between styles of communication.
Learn to apply a range of practical assertiveness techniques.
Demonstrate an understanding of what part self-esteem plays in assertion and assertive communication.
Recognise when assertive behaviour is appropriate.
Identify negative self-talk and formulate positive self-talk.
Investigage your current beliefs and review the principles of Neuro Linguistic Programming (NLP) to adopt new beliefs.

Who Should Attend this Course

Anyone interested in building effective and assertive communication skills to maximise outcomes across a diverse range of situations.

Core Learning and Development Competencies

This course has been designed to support the development of the following core competency areas identified to facilitate individual and organisational success:

Approachability
Peer relationships
Understanding others

Click for futher information on our core competencies.

Topics Covered

Why be assertive?
Defining the attributes of assertiveness and understanding the benefits in comparison to aggressive and passive behaviours.

What is assertiveness?
Understand the distinguishing characteristics of assertive communication.

The 'Assertive Bill of Rights'
13 statements to help you on your journey to maximising assertiveness.

Aspects of passive, assertive and aggressive behaviour
Using body language to identify the differing behaviours.

Emotional intelligence
Know your EI indicators and how your level of EI impacts others around you.

Our brains
Understand the different functions of your brain via identification of where emotions, thoughts and information is processed.

Developing self esteem
Review tools to develop a higher sense of self esteem.

Steps in assertive communication
Seven steps to assist you when communicating in difficult situations.

Steps in assertive communication
Seven steps to assist you when communicating in difficult situations.

Computer Training

Microsoft Office 2010

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2010	Microsoft Access 2010 Introduction	Microsoft Access 2010 Intermediate	Microsoft Access 2010 Advanced	VBA for Microsoft Access 2010
Microsoft Excel 2010	Microsoft Excel 2010 Introduction	Microsoft Excel 2010 Intermediate	Microsoft Excel 2010 Advanced	VBA for Microsoft Excel 2010
Office 2010 New Features	Microsoft Office 2010 New Features
Microsoft Outlook 2010	Microsoft Outlook 2010 Introduction		Microsoft Outlook 2010 Advanced
Microsoft Powerpoint 2010	Microsoft PowerPoint 2010 Introduction		Microsoft PowerPoint 2010 Advanced
Microsoft Project 2010	Microsoft Project 2010 Introduction		Microsoft Project 2010 Advanced
Microsoft Visio Professional 2010	Microsoft Visio 2010 Professional Introduction		Microsoft Visio 2010 Professional Advanced
Microsoft Word 2010	Microsoft Word 2010 Introduction	Microsoft Word 2010 Intermediate	Microsoft Word 2010 Advanced	VBA for Microsoft Word 2010
Introduction to Computers	Introduction to 2010 Computers

Microsoft Office 2007

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2007	Microsoft Access 2007 Introduction	Microsoft Access 2007 Intermediate	Microsoft Access 2007 Advanced	VBA for Microsoft Access 2007
Microsoft Excel 2007	Microsoft Excel 2007 Introduction	Microsoft Excel 2007 Intermediate	Microsoft Excel 2007 Advanced	VBA for Microsoft Excel 2007
Office 2007 New Features	Microsoft Office 2007 New Features
Microsoft Outlook 2007	Microsoft Outlook 2007 Introduction		Microsoft Outlook 2007 Advanced
Microsoft Powerpoint 2007	Microsoft PowerPoint 2007 Introduction		Microsoft PowerPoint 2007 Advanced
Microsoft Project 2007	Microsoft Project 2007 Introduction		Microsoft Project 2007 Advanced
Microsoft Visio Professional 2007	Microsoft Visio 2007 Introduction		Microsoft Visio 2007 Professional Advanced
Microsoft Word 2007	Microsoft Word 2007 Introduction	Microsoft Word 2007 Intermediate	Microsoft Word 2007 Advanced	VBA for Microsoft Word 2007

Microsoft Office 2003

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2003	Microsoft Access 2003 Introduction	Microsoft Access 2003 Intermediate	Microsoft Access 2003 Advanced	VBA for Microsoft Access 2003
Microsoft Excel 2003	Microsoft Excel 2003 Introduction	Microsoft Excel 2003 Intermediate	Microsoft Excel 2003 Advanced	VBA for Microsoft Excel 2003
Microsoft Outlook 2003	Microsoft Outlook 2003 Introduction		Microsoft Outlook 2003 Advanced
Microsoft Powerpoint 2003	Microsoft PowerPoint 2003 Introduction		Microsoft PowerPoint 2003 Advanced
Microsoft Project 2003	Microsoft Project 2003 Introduction		Microsoft Project 2003 Advanced
Microsoft Visio Professional 2003	Microsoft Visio 2003 Introduction		Microsoft Visio 2003 Advanced
Microsoft Word 2003	Microsoft Word 2003 Introduction	Microsoft Word 2003 Intermediate	Microsoft Word 2003 Advanced	VBA for Microsoft Word 2003

Microsoft Sharepoint 2010

Adobe Publishing and Web

	Introduction	Advanced
Adobe Acrobat 9.0	Adobe Acrobat 9.0 Introduction	Adobe Acrobat 9.0 Advanced
Adobe Acrobat X	Adobe Acrobat X Introduction	Adobe Acrobat X Advanced
Adobe Captivate 5	Adobe Captivate Introduction
Adobe Dreamweaver CS4	Adobe Dreamweaver CS4 Introduction
Adobe Dreamweaver CS5	Adobe Dreamweaver CS5 Introduction
Adobe Illustrator CS4	Adobe Illustrator CS4 Introduction
Adobe Illustrator CS5	Adobe Illustrator CS5 Introduction
Adobe InDesign CS4	Adobe InDesign CS4 Introduction	Adobe InDesign CS4 Advanced
Adobe InDesign CS5	Adobe InDesign CS5 Introduction	Adobe InDesign CS5 Advanced
Adobe Photoshop CS4	Adobe Photoshop CS4 Introduction	Adobe Photoshop CS4 Advanced
Adobe Photoshop CS5	Adobe Photoshop CS5 Introduction	Adobe Photoshop CS5 Advanced

“Excellent—very relevant and informative with lots of strategies.”
Karen, Administration Officer

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Collection Statement

Odyssey Training is a national provider of professional, technical and management training and consultancy. We run customised training and scheduled training courses in Brisbane, Cairns, Melbourne, Sydney and Townsville. We have been a major outsource partner for local and national projects across the private and public sectors. We comply with a policy of Total Quality Management and have an accredited Quality Assurance System conforming to AS/NZS ISO 9001:2008 (Certification no. 1075). Odyssey Training is also a signatory to the Government’s Information Technology Conditions v5 (GITC v5) – Q-953. We are Australian owned and write our own courseware.

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Assertiveness

Upcoming Course Dates Assertiveness

Melbourne

Sydney

Brisbane

Cairns

Townsville

Related Courses

Duration

Meals Provided

Print-Friendly

Delivery Methods

Skills Assessment