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Odyssey Training is a national provider of professional, computer and management training and consultancy.

Essential Skills for the Administration Professional

Upcoming Course Dates
Essential Skills for the Administration Professional

Next Level Course

Self Leadership

Corporate Support Learning Pathway

Odyssey Training’s Corporate Support Learning Pathway is designed for talented professionals who are looking to accelerate their career progression and build current capability and performance.

The program covers key competency areas to help them diversify and expand their skill set as they transition from team member to team leader.
Course 1 Essential Skills for the Administration Professional 2 Days
Course 2 Dealing with Difficult Behaviour 1 Day
Course 3 Resilience in the Workplace 1 Day
Course 4 Writing Skills for Business 1 Day

Duration
2 Days (9:00 am – 4:30 pm)
Meals Provided
Lunch and refresments
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Delivery Methods
Public, In-house, Closed Group
Skills Assessment
Take the test

Course Overview

Administration professionals require high level interpersonal, planning, time management and problem solving skills.

This popular course examines best practice behaviours and systems to productively contribute to a professional work team. This includes practical tools and techniques to empower you to rapidly develop your communication, organisational and customer engagement abilities to expand both your role and your opportunities.

Expected Outcomes

Develop professionalism and link to business image and reputation.
Manage workplace interactions up, down and across organisations, including working with multiple managers.
Distinguish and understand diverse communication styles to improve your effectiveness.
Apply principles of effective communication though effective listening, and questioning techniques.
Develop an assertive communication style.
Plan and schedule workflow using time management and decision making skills.
Produce persuasive written communication.

Who Should Attend this Course

Professional administration team members, and team members transitioning into business support roles.

Core Learning and Development Competencies

This course has been designed to support the development of the following core competency areas identified to facilitate individual and organisational success:

Business acumen
Career ambition
Interpersonal savvy
Peer relationships
Planning

Click for futher information on our core competencies.

Topics Covered [Click to Show All]

Professionalism, career management and personal motivation
Understand professional expectations and raise your self-confidence by setting and achieving work goals using the SMART methodology.

Effective communication
Identify the scaffolding blocks of communication such as effective listening and questioning skills.

Differentiate communication styles
Examine your personal style and behaviours ,and develop strategies to minimise message error via increasing understanding of alternative styles and behaviours.

Creating a positive first impression
Get off on to a good start with all customers—internal and external.

Assertive communication
Develop a style of communicating that enhances mutual respect and allows clear, open communication to take place.

Manage workplace interactions
Explore and develop the skills of assertion to manage a range of business interactions up, down and across your organisation.

Dealing with multiple managers
Effective workflow scheduling techniques to assist to determine priorities and manage workflows.

Telephone etiquette
Develop the skills to communicate effectively over the phone, take messages and deal with emotional callers.

Time management is self management
Self-evaluate time management habits, and develop a range of time management techniques to build productivity and minimise negative business impact.

Business etiquette
Utilising professional techniques in the workplace to manage telephone and email interactions.

Computer Training

Microsoft Office 2010

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2010	Microsoft Access 2010 Introduction	Microsoft Access 2010 Intermediate	Microsoft Access 2010 Advanced	VBA for Microsoft Access 2010
Microsoft Excel 2010	Microsoft Excel 2010 Introduction	Microsoft Excel 2010 Intermediate	Microsoft Excel 2010 Advanced	VBA for Microsoft Excel 2010
Office 2010 New Features	Microsoft Office 2010 New Features
Microsoft Outlook 2010	Microsoft Outlook 2010 Introduction		Microsoft Outlook 2010 Advanced
Microsoft Powerpoint 2010	Microsoft PowerPoint 2010 Introduction		Microsoft PowerPoint 2010 Advanced
Microsoft Project 2010	Microsoft Project 2010 Introduction		Microsoft Project 2010 Advanced
Microsoft Visio Professional 2010	Microsoft Visio 2010 Professional Introduction		Microsoft Visio 2010 Professional Advanced
Microsoft Word 2010	Microsoft Word 2010 Introduction	Microsoft Word 2010 Intermediate	Microsoft Word 2010 Advanced	VBA for Microsoft Word 2010
Introduction to Computers	Introduction to Computers

Microsoft Office 2007

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2007	Microsoft Access 2007 Introduction	Microsoft Access 2007 Intermediate	Microsoft Access 2007 Advanced	VBA for Microsoft Access 2007
Microsoft Excel 2007	Microsoft Excel 2007 Introduction	Microsoft Excel 2007 Intermediate	Microsoft Excel 2007 Advanced	VBA for Microsoft Excel 2007
Office 2007 New Features	Microsoft Office 2007 New Features
Microsoft Outlook 2007	Microsoft Outlook 2007 Introduction		Microsoft Outlook 2007 Advanced
Microsoft Powerpoint 2007	Microsoft PowerPoint 2007 Introduction		Microsoft PowerPoint 2007 Advanced
Microsoft Project 2007	Microsoft Project 2007 Introduction		Microsoft Project 2007 Advanced
Microsoft Visio Professional 2007	Microsoft Visio 2007 Introduction		Microsoft Visio 2007 Professional Advanced
Microsoft Word 2007	Microsoft Word 2007 Introduction	Microsoft Word 2007 Intermediate	Microsoft Word 2007 Advanced	VBA for Microsoft Word 2007

Microsoft Office 2003

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2003	Microsoft Access 2003 Introduction	Microsoft Access 2003 Intermediate	Microsoft Access 2003 Advanced	VBA for Microsoft Access 2003
Microsoft Excel 2003	Microsoft Excel 2003 Introduction	Microsoft Excel 2003 Intermediate	Microsoft Excel 2003 Advanced	VBA for Microsoft Excel 2003
Microsoft Outlook 2003	Microsoft Outlook 2003 Introduction		Microsoft Outlook 2003 Advanced
Microsoft Powerpoint 2003	Microsoft PowerPoint 2003 Introduction		Microsoft PowerPoint 2003 Advanced
Microsoft Project 2003	Microsoft Project 2003 Introduction		Microsoft Project 2003 Advanced
Microsoft Visio Professional 2003	Microsoft Visio 2003 Introduction		Microsoft Visio 2003 Advanced
Microsoft Word 2003	Microsoft Word 2003 Introduction	Microsoft Word 2003 Intermediate	Microsoft Word 2003 Advanced	VBA for Microsoft Word 2003

Microsoft Sharepoint 2010

Adobe Publishing and Web

	Introduction	Advanced
Adobe Acrobat 9.0	Adobe Acrobat 9.0 Introduction	Adobe Acrobat 9.0 Advanced
Adobe Acrobat X	Adobe Acrobat X Introduction	Adobe Acrobat X Advanced
Adobe Captivate 5	Adobe Captivate Introduction
Adobe Dreamweaver CS4	Adobe Dreamweaver CS4 Introduction
Adobe Dreamweaver CS5	Adobe Dreamweaver CS5 Introduction
Adobe Illustrator CS4	Adobe Illustrator CS4 Introduction
Adobe Illustrator CS5	Adobe Illustrator CS5 Introduction
Adobe InDesign CS4	Adobe InDesign CS4 Introduction	Adobe InDesign CS4 Advanced
Adobe InDesign CS5	Adobe InDesign CS5 Introduction	Adobe InDesign CS5 Advanced
Adobe Photoshop CS4	Adobe Photoshop CS4 Introduction	Adobe Photoshop CS4 Advanced
Adobe Photoshop CS5	Adobe Photoshop CS5 Introduction	Adobe Photoshop CS5 Advanced

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Collection Statement

Microsoft Certified Silver Learning Partner Odyssey Training is a national Australian provider of professional, technical and management training and consultancy. We run customised training and scheduled training courses in Brisbane, Cairns, Melbourne, Sydney and Townsville. We have been a major outsource partner for local and national projects across the private and public sectors. Quality Assurance System conforming to AS/NZS ISO 9001:2008 (Certification no. 1075). Odyssey Training is also a signatory to the Government’s Information Technology Conditions v5 (GITC v5) – Q-953.

Training Schedules

Partnering with employers across Australia. Training your people, bringing out their best!

Experience that speaks for itself.

Build your team, your way!

We are an Australian training company, developing Australia’s professionals.

Essential Skills for the Administration Professional

Upcoming Course Dates Essential Skills for the Administration Professional

Melbourne

Sydney

Brisbane

Cairns

Townsville

Next Level Course

Related Courses

Corporate Support Learning Pathway

Duration

Meals Provided

Print-Friendly

Delivery Methods

Skills Assessment