Corporate Support Learning Pathway

Odyssey Training’s Corporate Support Learning Pathway is designed for talented professionals who are looking to accelerate their career progression and build current capability and performance.
The program covers key competency areas to help them diversify and expand their skill set as they transition from team member to team leader.
Key Benefits for the Organisation
Improved customer service: Training staff in techniques for building rapport equips them to deliver superior customer service on a consistent basis.
Accountability: Staff are able to prove they are responsible and establish their commitm nt to the organisation.
Increased employee retention: Satisfaction of team members remains high, because they can see the growth and development opportunities available within.
Key Benefits for the Individual
Career progression: Team members are able to advance in their careers and rise to new challenges which encompass leadership roles.
Expanding skill set: Learning negotiation and influencing skills that accompany senior positions, allows team members to adapt their own communication and leadership styles.
Resilience: Individuals learn to approach challenging situations in the workplace and effectively cope with a range of situations.
Support: Team members not only feel supported and assisted, they also feel encouraged to pursue self-directed learning and development for continuous improvement.
- Course 1 Essential Skills for the Administration Professional 2 Days
- Course 2 Dealing with Difficult Behaviour 1 Day
- Course 3 Resilience in the Workplace 1 Day
- Course 4 Writing Skills for Business 1 Day
Core Competencies
This course has been designed to support the development of the following core competency areas identified to facilitate individual and organisational success:
- Action orientated
- Approachability
- Business acumen
- Career ambition
- Composure
- Conflict management
- Creativity
- Drive for results
- Interpersonal savvy
- Peer relationships
- Planning
- Priority setting
- Understanding others
- Written communications







Odyssey Training is a national Australian provider of professional, technical and management training and consultancy. We run customised training and scheduled training courses in Brisbane, Cairns, Melbourne, Sydney and Townsville. We have been a major outsource partner for local and national projects across the private and public sectors. Quality Assurance System conforming to AS/NZS ISO 9001:2008 (Certification no. 1075). Odyssey Training is also a signatory to the Government’s Information Technology Conditions v5 (GITC v5) – Q-953.