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Odyssey Training is a national provider of professional, computer and management training and consultancy.

Not for Profit, Community, Health Care and Education

Health Care

Professional Development Training - Workforce Management

Background

Our client is one of the largest tertiary hospitals in Queensland and provides services to patients from Queensland, Northern New South Wales, the Northern Territory and neighbouring countries in the South West Pacific. Odyssey Training^TM worked closely with this health care client, to develop and deliver a range of courses, to help staff develop their skills in workforce management.

The objective of the training was to give staff the vital skills required to motivate and mentor team members effectively, in order to maximise the output of the workforce and maintain job satisfaction.

What we did

The focus of the training courses was to provide participants with the skills necessary to work efficiently and effectively in situations where they are under pressure. The main skills addressed in the training were dealing with difficult people and conflict, supervision and management of people and customer service, as well as a range of courses covering the Microsoft Office and Adobe Suite of programs.
In total Odyssey delivered 171 closed group training sessions with 14 courses customised specifically them.

As part of this contract Odyssey Training^TM was required to:

•   work closely with the Organisation Development Unit (ODU) to identify training needs
•   Developed the content for courses specific to our client’s requirements
•   Consult with ODU to adjust content and incorporate business specific case studies and scenarios
•   Deliver training in-house at client’s venue
•   Administration of the courses including all paperwork and coordination of bookings
•   Evaluation of the training program using Kirkpatrick model (Levels 1, 2 and 3)
•   Regular reporting to ODU on attendee feedback and trainer information captured during courses conducted

The project involved Odyssey Training^TM delivering in excess of 170 training courses with nearly 3,000 staff members receiving training.

“Odyssey staff including trainers have always performed in a professional manner and made it a pleasure to work together to achieve goals of the department. The passion Odyssey staff have for what they do is contagious and this is also evident in the training room with the trainers being highly skilled and having their own experience to draw on in some difficult situations.”
Karen, Manager of ODU

Community

Induction Program

Background

Odyssey Training^TM was contracted to develop and deliver a training program for 200 Community Visitors and Community Visitor Supervisors and support staff. Approximately 180 were new to the organisation, employed on a casual basis across Queensland, and are responsible for visiting children and young people in care and providing update reports.

What we did

This training included a two day presentation-style workshop to train all new staff on the relevant legislation, procedures and ensure they are aware of their responsibilities in the role.

Following this, a two day session was conducted covering topics such as Communication Skills, Conflict Resolution and Cultural Awareness. Attendees broke down into groups and four concurrent training sessions were run to enable a more interactive learning experience.

To deliver this project Odyssey Training^TM was required to:

Develop a training project plan including tasks, deliverables, responsibilities, project risks and training recommendations
Ensure project timelines and deliverables were adhered to by Odyssey staff, and the client’s staff and subject matter experts
Review legislation as directed and incorporate this into the training programs as required
Provide regular update reports to stakeholders
Work with and provide support to subject matter experts and presenters, and co-facilitate as required, to ensure the program developed was appropriate
Coordinate presenters, subject matter experts and trainers in-line with the agenda developed by Odyssey Training
Prepare training workbooks and distribute to attendees
Set up facilities in conjunction with the client and hotel venue staff
Develop customised feedback reports to be completed by facilitators and attendees
Upon completion, a detailed report was presented to the client including attendee feedback, trainer observation and future recommendations

This project was completed in less than 12 weeks from the date Odyssey supplied the proposal to delivery of the Induction program with 200 staff being up-skilled in these areas.

Odyssey Training^TM was then contracted to provide training in the new IT System. As approximately 80% of community visitors were new employees, company email accounts had not be set up and community visitors were using their own computers, it was determined that the needs analysis would be conducted over the telephone.

This enabled Odyssey to assess the technical capabilities of staff, their willingness to use a computerised reporting system, check availability to attend training and determine whether staff had the equipment required to perform their role. This information was entered into a database developed by Odyssey for the project and used to develop a training plan, schedule and courseware. In addition providing the technical project team with information regarding the access new staff had to the technology required to use the new Information System.

Non for Profit

Senior Leadership and Strategic Thinking

Background

This association is a not-for-profit, membership-based organisation, representing 2,000 members and clients around the state. They identified that, to provide their members with the support they require, their staff needed to upskill.

What we did

Odyssey Training^TM worked with the Association to develop and deliver courses based around Innovative Problem Solving, Senior Leadership and Strategic Thinking, Supervision and Management of People, and Project Management Fundamentals. Odyssey Training customised standard training programs to suit the workplace environment of the Association and delivered training onsite to all participants.

These courses assisted staff in developing original ideas with true strategic value using an innovative mindset. Participants were also coached in leadership skills and strategies, allowing them to understand the difference between a manager and a leader and teaching them how to identify in which circumstances to use different types of influencing skills.

Computer Training

Microsoft Office 2010

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2010	Microsoft Access 2010 Introduction	Microsoft Access 2010 Intermediate	Microsoft Access 2010 Advanced	VBA for Microsoft Access 2010
Microsoft Excel 2010	Microsoft Excel 2010 Introduction	Microsoft Excel 2010 Intermediate	Microsoft Excel 2010 Advanced	VBA for Microsoft Excel 2010
Office 2010 New Features	Microsoft Office 2010 New Features
Microsoft Outlook 2010	Microsoft Outlook 2010 Introduction		Microsoft Outlook 2010 Advanced
Microsoft Powerpoint 2010	Microsoft PowerPoint 2010 Introduction		Microsoft PowerPoint 2010 Advanced
Microsoft Project 2010	Microsoft Project 2010 Introduction		Microsoft Project 2010 Advanced
Microsoft Visio Professional 2010	Microsoft Visio 2010 Professional Introduction		Microsoft Visio 2010 Professional Advanced
Microsoft Word 2010	Microsoft Word 2010 Introduction	Microsoft Word 2010 Intermediate	Microsoft Word 2010 Advanced	VBA for Microsoft Word 2010
Introduction to Computers	Introduction to Computers

Microsoft Office 2007

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2007	Microsoft Access 2007 Introduction	Microsoft Access 2007 Intermediate	Microsoft Access 2007 Advanced	VBA for Microsoft Access 2007
Microsoft Excel 2007	Microsoft Excel 2007 Introduction	Microsoft Excel 2007 Intermediate	Microsoft Excel 2007 Advanced	VBA for Microsoft Excel 2007
Office 2007 New Features	Microsoft Office 2007 New Features
Microsoft Outlook 2007	Microsoft Outlook 2007 Introduction		Microsoft Outlook 2007 Advanced
Microsoft Powerpoint 2007	Microsoft PowerPoint 2007 Introduction		Microsoft PowerPoint 2007 Advanced
Microsoft Project 2007	Microsoft Project 2007 Introduction		Microsoft Project 2007 Advanced
Microsoft Visio Professional 2007	Microsoft Visio 2007 Introduction		Microsoft Visio 2007 Professional Advanced
Microsoft Word 2007	Microsoft Word 2007 Introduction	Microsoft Word 2007 Intermediate	Microsoft Word 2007 Advanced	VBA for Microsoft Word 2007

Microsoft Office 2003

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2003	Microsoft Access 2003 Introduction	Microsoft Access 2003 Intermediate	Microsoft Access 2003 Advanced	VBA for Microsoft Access 2003
Microsoft Excel 2003	Microsoft Excel 2003 Introduction	Microsoft Excel 2003 Intermediate	Microsoft Excel 2003 Advanced	VBA for Microsoft Excel 2003
Microsoft Outlook 2003	Microsoft Outlook 2003 Introduction		Microsoft Outlook 2003 Advanced
Microsoft Powerpoint 2003	Microsoft PowerPoint 2003 Introduction		Microsoft PowerPoint 2003 Advanced
Microsoft Project 2003	Microsoft Project 2003 Introduction		Microsoft Project 2003 Advanced
Microsoft Visio Professional 2003	Microsoft Visio 2003 Introduction		Microsoft Visio 2003 Advanced
Microsoft Word 2003	Microsoft Word 2003 Introduction	Microsoft Word 2003 Intermediate	Microsoft Word 2003 Advanced	VBA for Microsoft Word 2003

Microsoft Sharepoint 2010

Adobe Publishing and Web

	Introduction	Advanced
Adobe Acrobat 9.0	Adobe Acrobat 9.0 Introduction	Adobe Acrobat 9.0 Advanced
Adobe Acrobat X	Adobe Acrobat X Introduction	Adobe Acrobat X Advanced
Adobe Captivate 5	Adobe Captivate Introduction
Adobe Dreamweaver CS4	Adobe Dreamweaver CS4 Introduction
Adobe Dreamweaver CS5	Adobe Dreamweaver CS5 Introduction
Adobe Illustrator CS4	Adobe Illustrator CS4 Introduction
Adobe Illustrator CS5	Adobe Illustrator CS5 Introduction
Adobe InDesign CS4	Adobe InDesign CS4 Introduction	Adobe InDesign CS4 Advanced
Adobe InDesign CS5	Adobe InDesign CS5 Introduction	Adobe InDesign CS5 Advanced
Adobe Photoshop CS4	Adobe Photoshop CS4 Introduction	Adobe Photoshop CS4 Advanced
Adobe Photoshop CS5	Adobe Photoshop CS5 Introduction	Adobe Photoshop CS5 Advanced

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Collection Statement

Microsoft Certified Silver Learning Partner Odyssey Training is a national Australian provider of professional, technical and management training and consultancy. We run customised training and scheduled training courses in Brisbane, Cairns, Melbourne, Sydney and Townsville. We have been a major outsource partner for local and national projects across the private and public sectors. Quality Assurance System conforming to AS/NZS ISO 9001:2008 (Certification no. 1075). Odyssey Training is also a signatory to the Government’s Information Technology Conditions v5 (GITC v5) – Q-953.

Training Schedules

Partnering with employers across Australia. Training your people, bringing out their best!

Experience that speaks for itself.

Build your team, your way!

We are an Australian training company, developing Australia’s professionals.

Not for Profit, Community, Health Care and Education

Health Care

Professional Development Training - Workforce Management

Background

What we did

Community

Induction Program

Background

What we did

Non for Profit

Senior Leadership and Strategic Thinking

Background

What we did

Training Courses