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Odyssey Training is a national provider of professional, computer and management training and consultancy.

Sales, Retail and Tourism

Major Tourist Attraction

Office 2007 Upgrade

Background

A major tourist attraction was upgrading from Microsoft Office 2002 to Microsoft Office 2007. To minimise the impact to business operations, due to the significant change in the user interface between the two versions, our client required Office 2007 New Features training.

What we did

Odyssey Training^TM delivered various two hour new feature courses over a period of 12 days. The courses included:

Microsoft Office and Outlook 2007 New Features
Microsoft Word 2007 New Features
Microsoft Excel 2007 New Features
Microsoft PowerPoint 2007 New Features

All participants received cheat sheets at each session, which provided them with the main differences between both versions so they had a reference to use back in the workplace. In total, Odyssey trained approximately 180 staff.

“Very good. Useful info and good hands on exercises.”
Marianne

Internal Call Centre

Resilience in the Workplace

Background

Our client is a leading provider of integrated customer management solutions to their clients. The company has grown considerably over the past few years and now has approximately 400 staff. With its goal to be a true leader in customer service and care, they required a training program to assist their staff achieve this goal. Odyssey was contracted to deliver various in house training sessions as part of their 12 month program.

What we did

Odyssey was required to deliver both Resilience In The Workplace and Assertiveness training to staff over a 12 month period, including:

Consult with the Learning & Development Team to ensure the courses matched the proposed content for the Learning Pathway including incorporating business specific case studies and scenarios
Develop the content and courseware to incorporate and promote their “Wellness Program”
Deliver the program to approximately 280 staff
Evaluate the Training program
Administer the program on behalf of the client including administration of all paperwork, coordination of training logistics, and evaluation of each course
Regularly report feedback to the Learning & Development Team for each group that were captured during the program

National Retail Chain

Professional Development & IT Training Vouchers

Background

Since 2006, this national retail clothing chain has been purchasing pre paid vouchers for their training needs. This allows them flexibility in course dates and times and assists with the administration of their training requirements.

What we did

Delivered a combination of Professional Development and Computer Training courses to over 256 staff.

By purchasing pre paid vouchers our client saw several advantages including the ability to:

Attend at a reduced course rate, guaranteed for 12 months
Plan and administer their training needs within a defined budget
have flexibility to attend programs at their team’s pace and availability
Reduce administration work as Odyssey took take care of everything.

”Well presented, good information that can be put into practice”
Sandra, Time Management

“Instructor went above and beyond to help and to cater the course to suit my specific requirements”
Kristian , Microsoft Access Introduction

National Retail Chain

Customer Service Training

Background

Our client, a multi award-winning marine tour and transport operator, came to Odyssey requiring training for its customer service staff. They wanted to improve the experience of their customers by ensuring their staff were giving the best customer service possible.

What we did

After discussions with the key stakeholders, it was determined a 3 hour session would be suitable. Odyssey was involved in:

Working closely with the key stakeholders to ensure the outcomes were met
Customising our standard courses to incorporate business-specific case studies and scenarios as supplied by the client
Delivering training in-house at the client’s venue
Administration of the courses including all paperwork,and coordination of bookings
Evaluation of the Training program using Kirkpatrick model (Levels 1, 2 and 3)
Reporting feedback and trainer’s observations from each session

“Overall it was workplace specific and very relevant”
Graham, Customer Service – Exceeding Expectatons

Computer Training

Microsoft Office 2010

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2010	Microsoft Access 2010 Introduction	Microsoft Access 2010 Intermediate	Microsoft Access 2010 Advanced	VBA for Microsoft Access 2010
Microsoft Excel 2010	Microsoft Excel 2010 Introduction	Microsoft Excel 2010 Intermediate	Microsoft Excel 2010 Advanced	VBA for Microsoft Excel 2010
Office 2010 New Features	Microsoft Office 2010 New Features
Microsoft Outlook 2010	Microsoft Outlook 2010 Introduction		Microsoft Outlook 2010 Advanced
Microsoft Powerpoint 2010	Microsoft PowerPoint 2010 Introduction		Microsoft PowerPoint 2010 Advanced
Microsoft Project 2010	Microsoft Project 2010 Introduction		Microsoft Project 2010 Advanced
Microsoft Visio Professional 2010	Microsoft Visio 2010 Professional Introduction		Microsoft Visio 2010 Professional Advanced
Microsoft Word 2010	Microsoft Word 2010 Introduction	Microsoft Word 2010 Intermediate	Microsoft Word 2010 Advanced	VBA for Microsoft Word 2010
Introduction to Computers	Introduction to Computers

Microsoft Office 2007

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2007	Microsoft Access 2007 Introduction	Microsoft Access 2007 Intermediate	Microsoft Access 2007 Advanced	VBA for Microsoft Access 2007
Microsoft Excel 2007	Microsoft Excel 2007 Introduction	Microsoft Excel 2007 Intermediate	Microsoft Excel 2007 Advanced	VBA for Microsoft Excel 2007
Office 2007 New Features	Microsoft Office 2007 New Features
Microsoft Outlook 2007	Microsoft Outlook 2007 Introduction		Microsoft Outlook 2007 Advanced
Microsoft Powerpoint 2007	Microsoft PowerPoint 2007 Introduction		Microsoft PowerPoint 2007 Advanced
Microsoft Project 2007	Microsoft Project 2007 Introduction		Microsoft Project 2007 Advanced
Microsoft Visio Professional 2007	Microsoft Visio 2007 Introduction		Microsoft Visio 2007 Professional Advanced
Microsoft Word 2007	Microsoft Word 2007 Introduction	Microsoft Word 2007 Intermediate	Microsoft Word 2007 Advanced	VBA for Microsoft Word 2007

Microsoft Office 2003

	Introduction	Intermediate	Advanced	VBA
Microsoft Access 2003	Microsoft Access 2003 Introduction	Microsoft Access 2003 Intermediate	Microsoft Access 2003 Advanced	VBA for Microsoft Access 2003
Microsoft Excel 2003	Microsoft Excel 2003 Introduction	Microsoft Excel 2003 Intermediate	Microsoft Excel 2003 Advanced	VBA for Microsoft Excel 2003
Microsoft Outlook 2003	Microsoft Outlook 2003 Introduction		Microsoft Outlook 2003 Advanced
Microsoft Powerpoint 2003	Microsoft PowerPoint 2003 Introduction		Microsoft PowerPoint 2003 Advanced
Microsoft Project 2003	Microsoft Project 2003 Introduction		Microsoft Project 2003 Advanced
Microsoft Visio Professional 2003	Microsoft Visio 2003 Introduction		Microsoft Visio 2003 Advanced
Microsoft Word 2003	Microsoft Word 2003 Introduction	Microsoft Word 2003 Intermediate	Microsoft Word 2003 Advanced	VBA for Microsoft Word 2003

Microsoft Sharepoint 2010

Adobe Publishing and Web

	Introduction	Advanced
Adobe Acrobat 9.0	Adobe Acrobat 9.0 Introduction	Adobe Acrobat 9.0 Advanced
Adobe Acrobat X	Adobe Acrobat X Introduction	Adobe Acrobat X Advanced
Adobe Captivate 5	Adobe Captivate Introduction
Adobe Dreamweaver CS4	Adobe Dreamweaver CS4 Introduction
Adobe Dreamweaver CS5	Adobe Dreamweaver CS5 Introduction
Adobe Illustrator CS4	Adobe Illustrator CS4 Introduction
Adobe Illustrator CS5	Adobe Illustrator CS5 Introduction
Adobe InDesign CS4	Adobe InDesign CS4 Introduction	Adobe InDesign CS4 Advanced
Adobe InDesign CS5	Adobe InDesign CS5 Introduction	Adobe InDesign CS5 Advanced
Adobe Photoshop CS4	Adobe Photoshop CS4 Introduction	Adobe Photoshop CS4 Advanced
Adobe Photoshop CS5	Adobe Photoshop CS5 Introduction	Adobe Photoshop CS5 Advanced

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Collection Statement

Microsoft Certified Silver Learning Partner Odyssey Training is a national Australian provider of professional, technical and management training and consultancy. We run customised training and scheduled training courses in Brisbane, Cairns, Melbourne, Sydney and Townsville. We have been a major outsource partner for local and national projects across the private and public sectors. Quality Assurance System conforming to AS/NZS ISO 9001:2008 (Certification no. 1075). Odyssey Training is also a signatory to the Government’s Information Technology Conditions v5 (GITC v5) – Q-953.

Training Schedules

Partnering with employers across Australia. Training your people, bringing out their best!

Experience that speaks for itself.

Build your team, your way!

We are an Australian training company, developing Australia’s professionals.

Sales, Retail and Tourism

Major Tourist Attraction

Office 2007 Upgrade

Background

What we did

Internal Call Centre

Resilience in the Workplace

Background

What we did

National Retail Chain

Professional Development & IT Training Vouchers

Background

What we did

National Retail Chain

Customer Service Training

Background

What we did

Training Courses