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Assertiveness Training Course

Available via public schedule at our Brisbane, Melbourne and Sydney CBD training venues and on-site across Australia.


1 Day Training Course

Book a public course

Venue – Brisbane

Odyssey Training
Level 1, 60 Edward St
Brisbane QLD 4000
View map and directions

Times and Dates

9 Feb 2018
1 Day     9:00 am – 4:30 pm
(Lunch and refreshments provided)

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Professional Development Course Inclusions

Course overview

Many people confuse assertiveness with aggression. However, truly assertive people have self-awareness, confidence, and precise communication abilities that enable them to put forward their point of view without aggression. This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

This course is ideal for

Anyone interested in building effective and assertive communication skills.

What you will learn

  • Break down the components of assertiveness in order to implement them.
  • Assess your strengths and opportunities for improvement in relation to assertiveness.
  • Identify negative self-talk and formulate positive self-talk.
  • Understand the relationship between assertiveness and emotional intelligence.
  • Apply techniques for listening and speaking assertively.
  • Prevent conflicts escalating by changing your approach and improving your responses.

Topics covered in this training course

What is assertiveness?
Understand the distinguishing characteristics of assertiveness.

Assess your assertiveness
Identify the different ways you think and feel about yourself.

Components of assertiveness
Four steps for implementing assertiveness.

Assertiveness and emotional intelligence
Knowing what makes you act and react will help you improve your relationships with others.

Aspects of passive, assertive and aggressive behaviour
Identify the differences based on voice, speech and body language.

Making assertive statements and requests
Using “I” statements to communicate your thoughts and feelings.
How to say “no”
Stop being drawn into situations you don’t want to be in by learning to say no.

Developing self-esteem
Make the self-esteem cycle work for you by changing how you view challenging situations.

Assertively listening
Is learning to ignore your own needs to concentrate on what the other person is saying.

Conversational barriers to avoid
How to identify and avoid the top three barriers to communication.

Changing your views on challenging situations
Identify the people and situations that lead you to behave without appropriate assertiveness.

Assertive conflict resolution
Tools to deal with and resolve conflict before it escalates.

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