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Conflict Resolution Training Course

Available for private groups onsite across Australia or at our Brisbane, Melbourne and Sydney CBD training venues.

Conflict Resolution

4 Hour Training Course

Book a public course

Times and Dates

4 Hours    

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Professional Development Course Inclusions

Course overview

Conflict is inevitable, in the workplace and life, but it doesn’t have to stand between you and professional or personal growth. Anyone can gain the expertise to manage and resolve conflict in productive ways. This course will provide you with an understanding of the causes, stages and behaviours surrounding conflict in the workplace, as well as steps and strategies for resolving positive outcomes.

This course is ideal for

Anyone who is confronted by difficult situations in the workplace and is required to effectively manage conflict.

What you will learn

  • Identify major factors that contribute to conflict.
  • Recognise early warning signs of deteriorating workplace relationships.
  • Implement appropriate initial responses to workplace conflict and disputes.
  • Identify factors that can impact on your ability to deal with conflict.
  • Resolve conflict with the six-step method.

Topics covered in this training course

Conflict: the basics
Conflict is inevitable and the experience is not pleasant, but you can often get good results, depending on how you deal with it.

Causes of conflict
Conflict usually arises when we feel our goals, needs or values are threatened. Sometimes it is very easy to identify the cause, and other times it’s not.

Stages of conflict
A conflict usually moves through different stages and sometimes there may be a number of triggers before an actual confrontation takes place.
Different behavioural responses to conflict
Before you look at how to deal with conflict, it is important to be familiar with common behaviours people exhibit when faced with conflict.

Strategies for managing conflict
Choosing the appropriate time and place impacts the resolution of conflict.

Six steps to resolve conflict
Follow the six steps to effectively resolve any conflict.

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