Business Communication Techniques
The way we communicate in a business setting has a direct impact on the outcomes we achieve. This means the mechanics of our communication needs to be carefully considered. With this course, you will learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.
- Distinguish and understand diverse communication styles to improve your effectiveness.
- Practice enhancing your communication through effective listening and questioning techniques.
- Apply the planning and facilitation techniques to ensure your meetings achieve outcomes
- Consider your email communication and its impact on others in the achievement of results and the building of relationships.
- Manage workplace interactions and foster working relationships up, down and across organisations.
- Distinguish and understand diverse communication styles to improve your effectiveness.
- Practice enhancing your communication through effective listening and questioning techniques.
- Apply the planning and facilitation techniques to ensure your meetings achieve outcomes
- Consider your email communication and its impact on others in the achievement of results and the building of relationships.
- Manage workplace interactions and foster working relationships up, down and across organisations.
For anyone looking to improve their communication and business skills. Low to mid-level staff such as administrators looking to expand both their role and opportunities would benefit.
Online Training Prerequisites:
Participants are required to have a working computer with a microphone and speaker installed. No software needs to be installed before the training session however, we require an up-to-date web browser. For the best experience, we recommend downloading the latest Google Chrome browser.
Evaluate your current skills and identify areas of development
Decide what you want to do and how you will get there by setting SMART goals
Learn to vary your style based on the person and situation
Identify the scaffolding blocks of communication, such as active listening and questioning skills
Minimise your barriers and improve your communication with others
Develop a style of communicating that enhances mutual respect and allows clear, open communication to take place
Be straight forward and honest in a respectful and professional way
Learn to vary your style based on the person and situation
