Professional Development Courses

Individuals with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.

This course will give you tools and techniques to involve people’s emotions, as well as their minds.

This course will prepare you to understand and cope with the impacts change can have on you. 

This course will provide you with practical tools and techniques to help you identify your stressors and build your resilience.

This course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers.

This course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.

This course has been developed to give you the necessary tools and technical skills to make a positive impression, develop call opportunity and skilfully manage a range of behaviours.

This course will provide you with the skills and knowledge to use email appropriately as a communication tool at work.

This practical course has been developed to help you record, compile and deliver quality meeting minute records that are accurate, clear and concise.

This course will help you prioritise effectively and achieve peak performance through practical time management tools that are easy to apply.

This course will help you ensure your reports are clear, concise and well structured.

You will learn practical tools and techniques to empower you to develop your workflow, organisational and interpersonal skills, and to engage with people at all levels of business.

This interactive and practical course provides tools, templates and step-by-step guidelines that anyone involved with project-based work can use to manage and implement the core phases underpinning every project.

As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This practical course will help you plan, organise and structure a range of business communication formats, whilst giving you the opportunity to expand your own personal writing style.

Whether you’re presenting in a formal or informal situation, this course will help you plan and present with confidence.

The DISC® Profile will help you to understand your communication and behavioural style better and bridge the understanding gap between yourself and others in your workplace.

The way we communicate in a business setting has a direct impact on the outcomes we achieve. Learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.

This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.

This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.

This course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.

This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

This course will provide you with a greater understanding of what it takes to engage in principled negotiations and get the outcome both you and the other parties desire.