Personal Development Training Courses
Individuals with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.
Train the Trainer
This course will give you tools and techniques to involve people’s emotions, as well as their minds.
Coping with Change – The New Normal
This course will prepare you to understand and cope with the impacts change can have on you.
Sales & Customer Service Training Courses
Dealing with Difficult Customer Behaviours and Complaints
This course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers.
Business Skills Training Courses
This course has been developed to give you the necessary tools and technical skills to make a positive impression, develop call opportunity and skilfully manage a range of behaviours.
Writing Effective Emails
This course will provide you with the skills and knowledge to use email appropriately as a communication tool at work.
This practical course has been developed to help you record, compile and deliver quality meeting minute records that are accurate, clear and concise.
This course will help you prioritise effectively and achieve peak performance through practical time management tools that are easy to apply.
This course will help you ensure your reports are clear, concise and well structured.
Essential Skills for Personal Assistants
You will learn practical tools and techniques to empower you to develop your workflow, organisational and interpersonal skills, and to engage with people at all levels of business.
Project Management Fundamentals
This interactive and practical course provides tools, templates and step-by-step guidelines that anyone involved with project-based work can use to manage and implement the core phases underpinning every project.
Writing Skills for Business
As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This practical course will help you plan, organise and structure a range of business communication formats, whilst giving you the opportunity to expand your own personal writing style.
Communications Training Courses
Advanced Interpersonal Skills with DISC®
The DISC® Profile will help you to understand your communication and behavioural style better and bridge the understanding gap between yourself and others in your workplace.
Business Communication Techniques
The way we communicate in a business setting has a direct impact on the outcomes we achieve. Learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.
Effective People & Communication Skills
This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.
Influencing and Persuasion Skills
This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.
Dealing with Difficult Behaviour
This course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.
This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.