Professional Development Tips

Three ways to manage interruptions and distractions at work

Do you start the day with a realistic to-do list then get distracted or spend too much time dealing with unnecessary interruptions? Here are three ways to catch those time stealers before they get away with your precious time.

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Boost your confidence and motivation with SMART goals

How often do you hear people talking about how they'd like to be more confident or wishing they felt more motivated? Probably more often than not, if research on workplace motivation in Australia is anything to go by. However, did you know that a simple thing like setting goals can help raise self-confidence and increase motivation?

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The Four Step Writing Process

A framework you can work from when writing any type of document.

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Three ways to overcome communication barriers by asking better questions

Have you ever struggled to get people talking? Or, once you've got them taking, ever grappled with how to keep control of the pace or direction of the conversation?

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Five Stages of Rapport That Will Help You Close More Sales

The main question that's asked at our sales training program is 'How do I close more sales?'

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Three good reasons to love your complaining customers

Have you ever made a complaint as a customer or client? How were you feeling at the time? Were you happy with how your complaint was handled?

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Top 5 Customer Service Challenges and How to Resolve Them

With the amount of competition among all industries, customer service is integral to a company's survival. To help you gain insight on how to approach customer service challenges, we’ve picked out the top 5 challenges and the best ways to resolve them.

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Four reasons a company should invest in staff

Whether or not to invest in staff training and development is a contentious issue for many companies.

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