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Professional Development Tips

The Importance of Being Assertive in the Workplace

We all want to feel acknowledged and empowered at work, but most people feel ineffective and vulnerable. They struggle to communicate with clarity and confidence and often end up reacting instead of acting.

Practical Ways to Deal with Difficult Customers

Even if you have an award-winning product or service, someone is bound to find fault with it. In this age of technology and social media, the negative experiences of customers can echo throughout the Internet. Therefore, it’s critical for customer support teams and team members to carefully consider how they respond to customer complaints.

Customer Service vs Customer Care—what is the difference?

We can forgive you for thinking Customer Service and Customer Care are the same thing. The two terms are often used interchangeably, however, there is a difference between the two.

7 Things Resilient Staff do Differently

Resilience is the ability to bounce back from, as well as grow and thrive during challenge, change and adversity.

Best 10 Project Management Apps to improve your business

Here are our top picks for apps to help you manage projects while you're away from the office.

7 Strategies to Handle and Resolve Conflicts

There are many reasons conflicts surface in the workplace. Likewise, there are a variety of conflicts that can show up.

7 skills admin staff should have to succeed

From personal assistant to office manager, admin roles and people vary. Nevertheless, there are several must-have skills that all admin staff should have to succeed.

Three ways to manage interruptions and distractions at work

Do you start the day with a realistic to-do list then get distracted or spend too much time dealing with unnecessary interruptions? Here are three ways to catch those time stealers before they get away with your precious time.

Boost your confidence and motivation with SMART goals

How often do you hear people talking about how they'd like to be more confident or wishing they felt more motivated? Probably more often than not, if research on workplace motivation in Australia is anything to go by. However, did you know that a simple thing like setting goals can help raise self-confidence and increase motivation?

The Four Step Writing Process

A framework you can work from when writing any type of document.

Three ways to overcome communication barriers by asking better questions

Have you ever struggled to get people talking? Or, once you've got them taking, ever grappled with how to keep control of the pace or direction of the conversation?

Five Stages of Rapport That Will Help You Close More Sales

The main question that's asked at our sales training program is 'How do I close more sales?'

Three good reasons to love your complaining customers

Have you ever made a complaint as a customer or client? How were you feeling at the time? Were you happy with how your complaint was handled?

Top 5 Customer Service Challenges and How to Resolve Them

With the amount of competition among all industries, customer service is integral to a company's survival. To help you gain insight on how to approach customer service challenges, we’ve picked out the top 5 challenges and the best ways to resolve them.