Odyssey Training
Contact
Subscribe
1300 793 951
0
Login
    Online Courses
    Computer Courses
    Computer Courses
    Adobe Courses
    Excel Courses
    Power BI Courses
    PowerPoint Courses
    Project Courses
    SharePoint Courses
    Teams Courses
    Visio Courses
    Word Courses
    Short Courses
    View more details
    Business Skills Courses
    Business Skills Courses
    Minute Taking
    Virtual Presentation Skills
    Project Management Fundamentals Online
    Time Management
    Writing Effective Emails
    Writing Skills for Business
    View more details
    Communication Courses
    Communication Courses
    Business Communication Techniques
    Effective People & Communication Skills
    Influencing and Persuasion Skills
    View more details
    Personal Development
    Personal Development
    Coping with Change – The New Normal
    Inner Management
    Resilience and Stress Management
    View more details
    Sales & Customer Service
    Sales & Customer Service
    Customer Service – Exceeding Expectations
    Dealing with Difficult Customer Behaviours and Complaints
    View more details
    Leadership Courses
    Leadership Courses
    Building Resilient Teams
    Coaching in the Workplace
    Difficult Conversations in the Workplace
    Emerging Leaders
    Leading Teams
    Leading Remote Teams
    Supervision and People Management
    View more details
    View all course dates
    Professional Development Courses
    Business Skills Courses
    Business Skills Courses
    Essential Skills for Personal Assistants
    Minute Taking
    Presentation Skills
    Project Management Fundamentals
    Report Writing
    Telephone Techniques
    Time Management
    Writing Effective Emails
    Writing Skills for Business
    View more details
    Communications Courses
    Communications Courses
    Assertiveness
    Business Communication Techniques
    Dealing with Difficult Behaviour
    Effective People & Communication Skills
    Influencing and Persuasion Skills
    Negotiation Skills
    View more details
    Personal Development
    Personal Development
    Advanced Interpersonal Skills with DISC®
    Coping with Change – The New Normal
    Inner Management
    Resilience and Stress Management
    Train the Trainer
    View more details
    Sales & Customer Service
    Sales & Customer Service
    Customer Service – Exceeding Expectations
    Dealing with Difficult Customer Behaviours and Complaints
    View more details
    Professional Development Tips and Resources
    View all course dates
    Computer Courses
    Adobe Courses
    Adobe Courses
    Adobe InDesign Introduction
    Adobe InDesign Advanced
    Adobe Photoshop Introduction
    Adobe Photoshop Advanced
    View more details
    Access
    Access
    Microsoft Access Introduction
    Microsoft Access Intermediate
    Microsoft Access Advanced
    View more details
    Excel
    Excel
    Microsoft Excel Introduction
    Microsoft Excel Intermediate
    Microsoft Excel Advanced
    Microsoft Excel Pivot Tables Expert
    Microsoft Excel Formulas Expert
    Microsoft Excel Data Analysis Expert
    VBA for Microsoft Excel
    View more details
    Office 365
    Office 365
    Microsoft Office 365 Team Collaboration
    View more details
    Project
    Project
    Microsoft Project Introduction
    Microsoft Project Intermediate
    Microsoft Project Advanced
    View more details
    Power BI
    Power BI
    Microsoft Power BI Introduction
    Microsoft Power BI Intermediate
    Microsoft Power BI Advanced
    View more details
    Powerpoint
    Powerpoint
    Microsoft PowerPoint Introduction
    Microsoft PowerPoint Advanced
    View more details
    SharePoint
    SharePoint
    Microsoft SharePoint for Office 365 Introduction
    Microsoft SharePoint for Office 365 Advanced
    View more details
    Visio
    Visio
    Microsoft Visio Introduction
    View more details
    Word
    Word
    Microsoft Word Introduction
    Microsoft Word Intermediate
    Microsoft Word Advanced
    Microsoft Word Template and Styles
    View more details
    Microsoft Office tips and tutorials
    View all course dates
    Leadership Training
    Management Courses
    Management Courses
    Building Resilient Teams
    Coaching in the Workplace
    Communication Skills for Managers
    Critical Thinking and Decision Making
    Difficult Conversations in the Workplace
    Emerging Leaders
    Emotional Intelligence
    Managing People Performance
    Leadership Skills for Managers
    Leading Teams
    Supervision and People Management
    Delegation and Task Management
    Time Management for Managers
    See all Management Courses
    Leadership Courses
    Leadership Courses
    Building Resilient Teams
    Coaching in the Workplace
    Critical Thinking and Decision Making
    Emerging Leaders
    Emotional Intelligence
    Leadership Skills for Managers
    Leading Remote Teams
    Leading Teams
    Managing People Performance
    Supervision and People Management
    See all Leadership Courses
    Team Building Courses
    Team Building Courses
    Team Building Workshop with DISC® Profile
    Team Building with EI
    See all Team Building Courses
    Leadership Development Programs
    Leadership Development Programs
    Supervisor or Team Leader Program
    Emerging Leaders Program
    Managers Development Pathway
    See all Leadership Development Programs
    Leadership and Management Insights
    View all course dates
    Leadership Directions Logo
    Services
    Onsite Facility Checklist
    Program Evaluation
    Leadership Resouces
    About Us
    Our Trainers
    Frequently Asked Questions
    Post Course Support
Odyssey Training
0
Make a payment
Contact
Subscribe
1300 793 951
  • Online Courses
    • Computer Courses
      • Computer Courses
      • Adobe Courses
      • Excel Courses
      • Power BI Courses
      • PowerPoint Courses
      • Project Courses
      • SharePoint Courses
      • Teams Courses
      • Visio Courses
      • Word Courses
      • Short Courses
      • View more details
    • Business Skills Courses
      • Business Skills Courses
      • Minute Taking
      • Virtual Presentation Skills
      • Project Management Fundamentals Online
      • Time Management
      • Writing Effective Emails
      • Writing Skills for Business
      • View more details
    • Communication Courses
      • Communication Courses
      • Business Communication Techniques
      • Effective People & Communication Skills
      • Influencing and Persuasion Skills
      • View more details
    • Personal Development
      • Personal Development
      • Coping with Change – The New Normal
      • Inner Management
      • Resilience and Stress Management
      • View more details
    • Sales & Customer Service
      • Sales & Customer Service
      • Customer Service – Exceeding Expectations
      • Dealing with Difficult Customer Behaviours and Complaints
      • View more details
    • Leadership Courses
      • Leadership Courses
      • Building Resilient Teams
      • Coaching in the Workplace
      • Difficult Conversations in the Workplace
      • Emerging Leaders
      • Leading Teams
      • Leading Remote Teams
      • Supervision and People Management
      • View more details
    • View all course dates
  • Professional Development Courses
    • Business Skills Courses
      • Business Skills Courses
      • Essential Skills for Personal Assistants
      • Minute Taking
      • Presentation Skills
      • Project Management Fundamentals
      • Report Writing
      • Telephone Techniques
      • Time Management
      • Writing Effective Emails
      • Writing Skills for Business
      • View more details
    • Communications Courses
      • Communications Courses
      • Assertiveness
      • Business Communication Techniques
      • Dealing with Difficult Behaviour
      • Effective People & Communication Skills
      • Influencing and Persuasion Skills
      • Negotiation Skills
      • View more details
    • Personal Development
      • Personal Development
      • Advanced Interpersonal Skills with DISC®
      • Coping with Change – The New Normal
      • Inner Management
      • Resilience and Stress Management
      • Train the Trainer
      • View more details
    • Sales & Customer Service
      • Sales & Customer Service
      • Customer Service – Exceeding Expectations
      • Dealing with Difficult Customer Behaviours and Complaints
      • View more details
    • Professional Development Tips and Resources
    • View all course dates
  • Computer Courses
    • Adobe Courses
      • Adobe Courses
      • Adobe InDesign Introduction
      • Adobe InDesign Advanced
      • Adobe Photoshop Introduction
      • Adobe Photoshop Advanced
      • View more details
    • Access
      • Access
      • Microsoft Access Introduction
      • Microsoft Access Intermediate
      • Microsoft Access Advanced
      • View more details
    • Excel
      • Excel
      • Microsoft Excel Introduction
      • Microsoft Excel Intermediate
      • Microsoft Excel Advanced
      • Microsoft Excel Pivot Tables Expert
      • Microsoft Excel Formulas Expert
      • Microsoft Excel Data Analysis Expert
      • VBA for Microsoft Excel
      • View more details
    • Office 365
      • Office 365
      • Microsoft Office 365 Team Collaboration
      • View more details
    • Project
      • Project
      • Microsoft Project Introduction
      • Microsoft Project Intermediate
      • Microsoft Project Advanced
      • View more details
    • Power BI
      • Power BI
      • Microsoft Power BI Introduction
      • Microsoft Power BI Intermediate
      • Microsoft Power BI Advanced
      • View more details
    • Powerpoint
      • Powerpoint
      • Microsoft PowerPoint Introduction
      • Microsoft PowerPoint Advanced
      • View more details
    • SharePoint
      • SharePoint
      • Microsoft SharePoint for Office 365 Introduction
      • Microsoft SharePoint for Office 365 Advanced
      • View more details
    • Visio
      • Visio
      • Microsoft Visio Introduction
      • View more details
    • Word
      • Word
      • Microsoft Word Introduction
      • Microsoft Word Intermediate
      • Microsoft Word Advanced
      • Microsoft Word Template and Styles
      • View more details
    • Microsoft Office tips and tutorials
    • View all course dates
  • Leadership Training
    • Management Courses
      • Management Courses
      • Building Resilient Teams
      • Coaching in the Workplace
      • Communication Skills for Managers
      • Critical Thinking and Decision Making
      • Difficult Conversations in the Workplace
      • Emerging Leaders
      • Emotional Intelligence
      • Managing People Performance
      • Leadership Skills for Managers
      • Leading Teams
      • Supervision and People Management
      • Delegation and Task Management
      • Time Management for Managers
      • See all Management Courses
    • Leadership Courses
      • Leadership Courses
      • Building Resilient Teams
      • Coaching in the Workplace
      • Critical Thinking and Decision Making
      • Emerging Leaders
      • Emotional Intelligence
      • Leadership Skills for Managers
      • Leading Remote Teams
      • Leading Teams
      • Managing People Performance
      • Supervision and People Management
      • See all Leadership Courses
    • Team Building Courses
      • Team Building Courses
      • Team Building Workshop with DISC® Profile
      • Team Building with EI
      • See all Team Building Courses
    • Leadership Development Programs
      • Leadership Development Programs
      • Supervisor or Team Leader Program
      • Emerging Leaders Program
      • Managers Development Pathway
      • See all Leadership Development Programs
    • Leadership and Management Insights
    • View all course dates
    • Leadership Directions Logo
  • Services
    • Onsite Facility Checklist
    • Program Evaluation
    • Leadership Resouces
  • About Us
    • Our Trainers
    • Frequently Asked Questions
    • Post Course Support
1300 793 951
Subscribe
Contact
Make a payment
Course Dates
Login
Home > Tips and News > Professional Development Tips

Professional Development Tips

It's your career – You drive!

Just like any other journey a career takes planning, communication and active involvement to ensure you get there. Discover our 5 steps to to active drive your career.

Read more

The secret of future proofing your people and your business

It is anticipated that the next 10 years will bring dramatic change to the job market with a rapid advancement in technology, automation and artificial intelligence.  What will this mean for you? How will your organisation adapt, survive and ultimately succeed within such a dynamic environment?

Read more

8 Tips for Improving Writing Skills

Writing is part of your everyday business life regardless of the type of work you do. Whether it's emails, marketing letters, proposals or web pages, writing will be your most common and frequent form of communication today, especially emails.

Read more

A Transformation is Coming

Some exciting changes are coming to the Odyssey Training's website early 2021. We will be merging our sister company Leadership Direction's website with Odyssey Training.

Read more

Must Have Holiday Checklist

The holidays are almost upon us and the mad scramble to get everything done on time seems unachievable. Discover our Must-Have Holiday Checklist written by Odyssey Training to ensure that nothing slips through the cracks and when you get back from your well-earned break, everything will be in order!

Read more

If you're using email – Make It Count.

Anything you write in an email can be retained for future reference, forwarded on to others, and used as a record of communication. 

Read more

4 Ways to Build Business Resilence

The pandemic has essentially forced organisations, to realign their priorities. Virtual communication will continue to play a vital role in facilitating remote working. But how does that benefit business resilience?

Read more

Why use Microsoft Teams

The Australian workforce is moving more comfortably into working remotely. Companies are searching for the best ways to keep teams in touch with each other. The one tool that a team can absolutely not go past is Microsoft Teams.

Read more

How to Analyse your Problems using the "5 Why's" Technique

From running a team of employees to seeking new opportunities for the business, leaders must manage multiple projects at once. To ensure you get the most from time management tools, there are three important skills you should build on.

Read more

Time Management Skills Every Leader Should Endeavour To Master

From running a team of employees to seeking new opportunities for the business, leaders must manage multiple projects at once. To ensure you get the most from time management tools, there are three important skills you should build on.

Read more

What if remote work is your new norm?

Remote work has many positives but there are also some downsides and to maximise success when working from home, you need to bolster your ways of working to ensure you achieve results and balance your needs and the needs of your team.

Read more

Why You Need Transparency In Project Management

Project transparency is simply open, honest, and direct communication between all involved in a project. We know that projects need to achieve strong results and within a set timeframe. But did you know that the best way to make sure a project succeeds is through transparency?

Read more

Increase your employability with upskilling

Upskilling is easily the best way to improve your employability, particularly in the current COVID-19 climate. However, it is also a great way to improve your outlook. So what are the key things you should know when it comes to upskilling?

Read more

Why more companies should invest in Adobe InDesign

You may have heard about Adobe InDesign. It is the industry-standard software for designing and publishing documents across digital and print media.  Moreover, do you know why we need it?

Read more

What you can do to better cope with change

If there is one constant in life, it's that everything changes. Change is inevitable.

Read more

Do away with the do-over….

Have you ever been in that situation where you walk out of the room and wish you hadn't just said that?   Or worse still, you walk out of the room and that's when you think of the perfect response to get your message across.

Read more

Why project management is so stressful and what we can do to get better at it

If you've ever managed a project before you'll understand the stress that can accompany the role.

Read more

Why are people so frustrating?

Have you ever wondered why some people you work with just don't do things the way you do? It's frustrating isn't it? What if I told you that there is a very good reason for it.

Read more

3 Tips to Deliver Great Customer Service During a Pandemic

The Covid-19 pandemic has changed the way we live our lives and conduct our business. It has forced us to be creative with how we offer our services to customers so that we retain them and stay profitable.

Read more

4 Ways to Avoid Lousy Conversations & Master Connective Communication

At a time when we have sophisticated communication tools curiously designed to bring us all closer together, why is it we seem to be moving further away from each other? Why don't we communicate as well as we could?

Read more

Create a Workspace that Works

Working at home brings business and personal aspects of life together under one roof. This can be both rewarding and distracting until you are able to separate business and personal tasks.

Read more

Important update for our Training Community

At Odyssey Training, your health, safety and wellbeing is important to us.

Read more

Remote Working, Working for You.

Some people are happy to work remotely, while others aren’t so sure. So, what’s the real down low of working remotely during COVID-19?

Read more

7 Admin Tips That Can Save Your Business Hours

To help you gain control on your administration, here are seven essential tips that can save your business hours.

Read more

How to build a network as an introvert

Introverts often find some situations drain them of energy, such as networking. As a result, they tend to avoid those situations. If this is you, here are some tips to help you network, despite this personality quirk.

Read more

Online vs Face to Face Training - Which should You Choose?

Which is better? The answer is not so simple. There are pros and cons to either delivery method and these really come down to your own personal needs and preferences. It's worth weighing up the two options and even worth experiencing both so you can decide what works best for you.

Read more

Why you need to be able to write well + how fast do you type?

At the heart of all good writing is the goal of persuading people to think. The writer’s goal is to provoke thought in their target audience.

Read more

How to Calculate Employee Engagement Rate + Improve it!

Retaining top performers is vital for business success. Fortunately, there is a tool that can help you—employee retention rate.

Read more

5 More Microsoft Power BI Success Stories

Here we bring you another 5 stories of success. How 5 organisations used Power BI to boost their effectiveness.

Read more

The trouble you can get in for lying on your resume

Nearly everyone has done it before—telling a little white lie on their resume.  The consensus among job seekers is that it’s harmless. But is it really? Just how important is it to be honest on your resume? And how much trouble can you really get in to?

Read more

5 Microsoft Power BI Success Stories

You’ve heard that Power BI is great, but what’s so great about it? Power BI is a business analytics service by Microsoft. It provides interactive visualisations and intelligent capabilities with a simple interface. It consumes and displays data as dashboards, which it shares with the people who need them. Power BI helps organisations make informed decisions. Here are 5 success stories to demonstrate the power of Power BI.

Read more

Are the wrong people being promoted in your organisation?

Organisations frequently choose the wrong individuals for leadership roles and pay for it in the form of poor engagement and high staff turnover. When the right people are promoted, the result is harder working staff thus higher retention rates.

Read more

5 Employee Engagement Stats You May Not be Measuring

Employee engagement is the level of commitment, passion and loyalty an employee has toward their work and organisation. The more engaged an employee is, the more effort they’ll put in. There have been a good deal of metrics developed to determine how engaged employees are. However, there are some important ones that are often overlooked. Ones that are crucial for a broader picture.

Read more

What to do when people don’t support your next career move

Career change is scary. And you want those around you to support you. The reality is though, you’re most likely to face some resistance. Most people can’t help themselves. They have concerns and feel the need to voice them. But that doesn’t mean you have to take their concerns on board. It also doesn’t mean you should dismiss them either. That will only create more resistance. So, what should you do when people don’t support your next career move?

Read more

The Future of Performance Management

Organisations spend a lot of money on performance management. Nonetheless, most leaders have no idea what their employee’s needs are and staff have even less of a clue on what their leaders want from them.

Read more

6 Wellness Trends for the New Year

People want to feel good on the outside and the inside in all aspects of their lives. To achieve this, they are actively seeking balance and a sense of harmony. As a result, in the new year we’ll see many organisations working to better meet employee needs.

Read more

Why invest in your employees in the new year

Each new year brings with it new learning and development trends. One of the key trends for 2021 is investing more in employees. But what exactly does that mean and why should you invest in your employees in the new year?

Read more

5 ways to boost your motivation during the holidays

No matter how hard you try, there’s no escaping the fact that the holidays are here again. Christmas carols assault your ears as you shop and you can’t remember what anyone wanted for a present.

Read more

The Skills You Need In The New Year To Succeed

Predictions for the next 10 years include more emphasis on personal responsibility for career success and people working smarter, not harder. There are some basic soft skills you must develop to ensure you don’t get left behind.

Read more

Top 5 festive team-building ideas

The festive season is the perfect opportunity for team building. Team building not only increases employee morale, it also helps to develop skills like communication, problem-solving and collaboration.

Read more

To be a great leader, you have to start by leading yourself

Becoming a leader can be exciting, but it can be frightening too. Everything you’ve done so far in your career has led you to this point. However, the experiences and skills that landed you this new job will not be what allows you to succeed.

Read more

Want to achieve your goals? Here are 4 habits to adopt

Goal setting is essential to living a life with purpose and meaning. Goals give your life direction and focus and help you stay motivated over the long term. Goal setting also provides you with a benchmark for determining whether you are succeeding or not.

Read more

3 Mental Blocks Stopping You From Doing What You Want to Do!

Sometimes the biggest obstacle to our own success is us. Not that we don’t give things a go or don’t have the talent or resources to succeed. More often than not, we do. But our brains have sneaky ways of preventing us from following our dreams—or even achieving daily goals.

Read more

6 Ways to Be More Persuasive

A persuasive speaker is skilled at steering others towards an action or to support their own opinion. This can come in handy in a multitude of situations, from arguing with a colleague to haggling down a price. The key to developing this skill is rhetoric.

Read more

Do you have toxic co-workers? Here’s how to deal.

Toxic co-workers are in nearly every workplace. From the colleague who often takes credit for your work to the office gossip, there are many types of personalities in a work environment. You won’t want to be office besties with everyone, but toxic co-workers can ruin an otherwise awesome job.

Read more

5 Ways To Become A Better Presenter

The number one fear of most people is public speaking. Presenting is tough. And public speaking isn’t an inherent talent—it’s a skill that you have to develop. To help you make a lasting impression as a skilled presenter, here are some helpful hacks.

Read more

The Importance of Resilience

When things go wrong, it’s resilience that gets you through the hard times. What’s more, is that it will make you even stronger than you were before.

Read more

How multitasking affects productivity and your brain health

In this busy world we live in, multitasking has become a key buzz word. Many people believe multitasking is a great way to save time.

Read more

How well do you influence people?

No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.

Read more

10 Must Have Skills for Professionals

On paper, you might look perfect for the job. You have all of the qualifications and experience necessary to fulfil the role. However, do you have the soft skills needed for professional success?

Read more

What kind of problem solver are you?

Employers need staff who will get things done. They want people that when faced with a problem, actively solve it. And they prefer staff who are part of the solution, not people who are part of the problem.

Read more

How To Improve Your Public Speaking

The ability to communicate a message well is a critical skill for anyone who wants to make an impact on others. Even in this technologically dominated age, public speaking is still the most effective way to move, persuade and inspire people.

Read more

6 Signs of Poor Time Management

Many of us know we could manage our time more effectively. But it’s difficult to identify the mistakes we're making and the areas to improve on.

Read more

7 Negotiation Skills you need to Succeed

Negotiation involves two or more people finding an acceptable solution to a shared problem. Successful negotiators control the process and come away with a result they are satisfied with.

Read more

How Stress Affects your Body

We’ve all been there—late for an important meeting, called to the boss’s office without notice or missed a vital deadline. The brain sends a signal out to the rest of your body, indicating something is wrong.

Read more

10 Pieces of Career Advice you Should Ignore

When it comes to career advice, there’s no shortage of "experts" ready to offer their services. Everyone will have their own take on the dos and don’ts of what it takes to have a successful career.

Read more

Right Brain vs Left Brain

Your brain is command central of all you think, feel and do. The human brain is divided into two halves, or hemispheres. Within each half, particular regions control specific functions. The two sides look very much alike, but there’s a vast difference in how they process information.

Read more

The Importance of Being Assertive in the Workplace

Assertive communication is direct and respectful. But if you communicate in a way that's too passive or too aggressive, your message may get lost in the reactions of others.

Read more

Practical Ways to Deal with Difficult Customers

Even if you have an award-winning product or service, someone is bound to find fault with it. In this age of technology and social media, the negative experiences of customers can echo throughout the Internet. Therefore, it’s critical for customer support teams and team members to carefully consider how they respond to customer complaints.

Read more

Customer Service vs Customer Care—what is the difference?

We can forgive you for thinking Customer Service and Customer Care are the same thing. The two terms are often used interchangeably, however, there is a difference between the two.

Read more

7 Things Resilient Staff do Differently

Resilience is the ability to bounce back from, as well as grow and thrive during challenge, change and adversity.

Read more

Best 10 Project Management Apps to improve your business

Here are our top picks for apps to help you manage projects while you're away from the office.

Read more

7 Strategies to Handle and Resolve Conflicts

There are many reasons conflicts surface in the workplace. Likewise, there are a variety of conflicts that can show up.

Read more

7 skills admin staff should have to succeed

From personal assistant to office manager, admin roles and people vary. Nevertheless, there are several must-have skills that all admin staff should have to succeed.

Read more

Three ways to manage interruptions and distractions at work

Do you start the day with a realistic to-do list then get distracted or spend too much time dealing with unnecessary interruptions? Here are three ways to catch those time stealers before they get away with your precious time.

Read more

Boost your confidence and motivation with SMART goals

How often do you hear people talking about how they'd like to be more confident or wishing they felt more motivated? Probably more often than not, if research on workplace motivation in Australia is anything to go by. However, did you know that a simple thing like setting goals can help raise self-confidence and increase motivation?

Read more

The Four Step Writing Process

A framework you can work from when writing any type of document.

Read more

Not all stress is bad

In day to day life, the term "stress" is often used to describe negative situations. This leads many people to believe that all stress is bad for you, and this is not actually true.

Read more

The importance of positive self-talk

Culturally in Australia, we use incredibly negative language on a regular basis. Don’t believe it?

Read more

Three ways to overcome communication barriers by asking better questions

Have you ever struggled to get people talking? Or, once you've got them talking, ever grappled with how to keep control of the pace or direction of the conversation?

Read more

Using positive language in customer service

Words have power. Even when unpleasant news is conveyed, the impact can be softened by using positive language.

Read more

Five Stages of Rapport That Will Help You Close More Sales

Rapport helps you increase sales, but building that rapport can be challenging. Learn the 5 stages of building rapport to help you increase sales.

Read more

Three good reasons to love your complaining customers

Have you ever made a complaint as a customer or client? How were you feeling at the time? Were you happy with how your complaint was handled?

Read more

Top 5 Customer Service Challenges and How to Resolve Them

With the amount of competition among all industries, customer service is integral to a company's survival. To help you gain insight on how to approach customer service challenges, we’ve picked out the top 5 challenges and the best ways to resolve them.

Read more

Four reasons a company should invest in staff

Whether or not to invest in staff training and development is a contentious issue for many companies.

Read more

Join our newsletter to stay up tp date on features and releases

Training Courses
  • All Course Dates
  • Professional Development Courses
  • Leadership Training
  • Microsoft Office Courses
Our Locations
  • Brisbane
  • Melbourne
  • Sydney
  • Online Training
About Us
  • Contact Us
  • FAQs
  • Tips and News
1300 793 951
© 2021 Odyssey Training
  • •Copyright
  • •Privacy Policy
  • •Collection Statement
  • •Terms & Conditions
×

Receive

Insights in your

inbox

By signing up, you will receive our free insider newsletter. with complimentary downloads, tips, resources & much more to accelerate your development journey.