Effective People & Communication Skills

Effective communication forms the basis of successful relationships, but it involves more than just speaking or listening well. To communicate effectively, you must adapt in response to particular people and situations, and this requires a willingness to develop your self-awareness and people skills over time. This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.

1 day course
4.66  (1154 reviews)
What you will learn:
  • Understand your communication style and how you can adapt it to work more effectively with others
  • Identify and remove barriers to effective communication
  • Manage your non-verbal signals to enhance your communication
  • Practise key techniques that will help you listen more effectively
  • Develop smart questioning skills to get the information you want and need
  • Understand the impact that positive language can have on others
What you'll get:
Workbook
Lunch and refreshments
Capped class sizes
eCertificate
This course is ideal for

This course will benefit team members from a variety of backgrounds, industries and skill levels who wish to improve their professionalism and effectiveness at work by attaining a higher level of communication skills.

If you would like to gain a deeper understanding of different communication behavioural styles, we recommend our one day Advanced Interpersonal Skills With DISC® course.

Topics covered in this training course

The PIPI questionnaire report gives people insight into how others perceive them. It highlights the need to adapt your approach and communication channels to suit different types of people and build stronger, more trusting relationships.

In this topic, you will consider experiences you have had with effective and ineffective communication and learn practical ways to identify and close communication gaps

Using your knowledge of the TICK profile, you can understand others better and distinguish how well your message is understood by those with different communication styles from your own

Minimise your barriers and improve your communication with others

Understand the impacts and importance of visual, verbal and vocal communication

Discover the true extent to which nonverbal communication affects the receiver’s interpretation of verbal messages

Break out of old habits and develop new behaviours to implement the five key techniques of effective listening

We all fall victim to one or more of the obstacles to listening at different times in our daily lives. Learn what they are and how to overcome them.

Practise using open, closed, and clarifying questions, and learn to frame questions appropriately to get the best information

Build your awareness of the impacts and prevalence of negative language within your environment and practise choosing the right phrases so you can use positive language to influence people’s actions

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4.66
4.66
from 1154 reviews
5/5
“Great structure, just the right detail. Overall happy. Thank you Annie!”
Annika, May 2019
5/5
“Very knowledgeable instructor. Very enthusiastic and engaging.”
Oliver, May 2019
5/5
Fabien, May 2019
5/5
“Annie was lovely and very knowledgeable. ”
Kelly, May 2019