Essential Skills for Personal Assistants

Personal assistants are required to have a high level of interpersonal, planning, time management and problem solving skills. This popular course examines best practice behaviours and systems for productively contributing to a professional work team. You will learn practical tools and techniques to empower you to develop your workflow, organisational and interpersonal skills, and to engage with people at all levels of business.

2 days course
4.80  (278 reviews)
What you will learn:
  • Develop professionalism and understand why it is important for your business image and reputation
  • Manage workplace interactions up, down and across organisations, including working with multiple managers
  • Distinguish and understand diverse communication styles to improve your effectiveness
  • Apply principles of effective communication though listening and questioning techniques
  • Develop an assertive communication style
  • Plan and schedule your workflow using time management and decision making skills
  • Produce persuasive written communication
What you'll get:
Workbook
Lunch and refreshments
Capped class sizes
eCertificate
This course is ideal for

Personal assistants or senior administrators looking to expand both their role and opportunities.

Topics covered in this training course

Evaluate your current skills and identify areas of development

Decide what you want to do and how you will get there by setting SMART goals

Learn to vary your style based on the person and situation

Identify the scaffolding blocks of communication, such as active listening and questioning skills

Get off to a good start by understanding how tone, body language and words impact your message, whether it’s delivered face to face or over the phone

Develop a style of communicating that enhances mutual respect and allows clear, open communication to take place

Be straight forward and honest in a respectful and professional way

Explore best practice business protocols and how to deal with emotional callers

Five ways to improve your working relationship with your manager

Use effective scheduling techniques to determine priorities and manage workflow

How to respond effectively to feedback so the needs of both parties are being met

Self-evaluate your time management habits and develop a range of techniques to work more productively

Identify and stop time wasters

Write clear and concise emails that people will want to read

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4.80
4.80
from 278 reviews
5/5
“Great structure, just the right detail. Overall happy. Thank you Annie!”
Annika, May 2019
5/5
“Very knowledgeable instructor. Very enthusiastic and engaging.”
Oliver, May 2019
5/5
Fabien, May 2019
5/5
“Annie was lovely and very knowledgeable. ”
Kelly, May 2019