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Writing Effective Emails

Email communication is at the forefront of effective business relationships. Anything you write in an email can be retained for future reference, forwarded to others, or used as a record of communication. This course will provide you with the skills and knowledge to use email appropriately as a communication tool at work.

4 hour course
4.65  (248 reviews)
What you will learn:
  • Improve your ability to communicate via email and ensure your message is understood
  • Write with your audience’s expectations in mind
  • Use words and phrases that will improve the comprehension of your message and ensure professionalism
  • Apply techniques to turn negative language into positive language and remove emotion from your writing
  • Adopt techniques to proof your document for spelling, punctuation and appropriate tone
What you'll get:
Capped class sizes
This course is ideal for

Anyone who wants to improve their professionalism and effectiveness when writing business emails.

Topics covered in this training course

Determine when and why to choose email as your method of communication.
to consider when making and receiving phone calls

Techniques to ensure email use does not drain your time and energy.

How to structure your emails and deliver your message.

Consider your audience and the outcome you hope to achieve.

Learn a simple framework to help you structure your content clearly and concisely.

The way you write gives the reader an indication of your professionalism and attitude.

Your email needs to engage the reader’s interest quickly. It must be concise, but still contain enough content so that it is not ambiguous or misleading.

Understand how certain factors can cause an unhelpful or offensive tone in written communication.

Review the basics and avoid common errors.

Avoid errors that could cause people to form a bad impression of your organisation.

This course does not currently have public course dates. You can click here to request an in-house training quote.

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from 248 reviews
“Great structure, just the right detail. Overall happy. Thank you Annie!”
Annika, May 2019
“Very knowledgeable instructor. Very enthusiastic and engaging.”
Oliver, May 2019
“Annie was lovely and very knowledgeable. ”
Kelly, May 2019
“The trainer Katherine was excellent and was able to teach additional knowledge based on questions of the class that was not covered in the structure.”
Joey, May 2019