Individuals with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.
Project Management Fundamentals Online
Learn to apply and understand the fundamentals of project management with our 1 day interactive live online course.
Business Communication Techniques
The way we communicate in a business setting has a direct impact on the outcomes we achieve. Learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.
Virtual Presentation Skills
Online delivery has become the new norm for workplaces globally. Adapting and fine tuning your approach to presenting virtually is paramount to successfully achieve your desired outcomes.
Writing Effective Emails
This course will provide you with the skills and knowledge to use email appropriately as a communication tool at work.
Effective People & Communication Skills
This course will equip you with the skills to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.
Dealing with Difficult Customer Behaviours and Complaints
This course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers.
Coping with Change – The New Normal
This course will prepare you to understand and cope with the impacts change can have on you.
Influencing and Persuasion Skills
This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.
This practical course has been developed to help you record, compile and deliver quality meeting minute records that are accurate, clear and concise.
This course will help you prioritise effectively and achieve peak performance through practical time management tools that are easy to apply.
Writing Skills for Business
As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This practical course will help you plan, organise and structure a range of business communication formats, whilst giving you the opportunity to expand your own personal writing style.
Dealing with Difficult Behaviour
This course will empower you to deal with difficult behaviours by recognising and understanding the intents behind them and responding assertively.
This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.
Resilience and Stress Management
This course will provide you with practical tools and techniques to help you identify your stressors and build your resilience.