Influencing and Persuasion Skills
This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.
Business Communication Techniques
The way we communicate in a business setting has a direct impact on the outcomes we achieve.
Leaders with advanced emotional intelligence have a head start in their lives and careers. They inspire passion and enthusiasm, take action to solve problems, and cope better with change and stress.
The ability to give an interesting, informative and persuasive presentation is a skill critical for many of us needing to make others think and be inspired to take action.
Writing Skills for Business
This online course will help you plan, organise and structure a range of business communication formats, whilst giving you the opportunity to expand your own personal writing style.
Customer Service – Exceeding Expectations
This Live Online Course will help you understand the fundamental principles of excellent customer service delivery, whether you communicate with customers in person, on the phone or via email.
Dealing with Difficult Customer Behaviours and Complaint’s
This Live Online Course will help you deal with difficult customer service conversations and increase your chance of winning back unhappy customers by providing you with the skills to listen and act on the best decision, stay positive, and communicate effectively under pressure.
Resilience and Stress Management
This Live Online Course will provide you with practical tools and techniques to help you identify your stressors and build your resilience.
This live online course will provide you with a greater understanding of what it takes to engage in principled negotiations and get the outcome both you and the other parties desire.
This live online course will help you prioritise effectively and achieve peak performance through practical time management tools that are easy to apply.
This Live Online Course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.