Assertiveness

Many people confuse assertiveness with aggression. However, truly assertive people have self-awareness, confidence, and precise communication abilities that enable them to put forward their point of view without aggression. This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

1 day course
4.64  (429 reviews)
What you will learn:
  • Break down the components of assertiveness in order to implement them
  • Assess your strengths and opportunities for improvement in relation to assertiveness
  • Identify negative self-talk and formulate positive self-talk
  • Understand the relationship between assertiveness and emotional intelligence
  • Apply techniques for listening and speaking assertively
  • Prevent conflicts escalating by changing your approach and improving your responses
What you'll get:
Workbook
Lunch and refreshments
Capped class sizes
eCertificate
This course is ideal for

Anyone interested in building effective and assertive communication skills.

Topics covered in this training course

Understand the distinguishing characteristics of assertiveness

Identify the different ways you think and feel about yourself

Four steps for implementing assertiveness

Knowing what makes you act and react will help you improve your relationships with others

Identify the differences based on voice, speech and body language

Using “I” statements to communicate your thoughts and feelings

Stop being drawn into situations you don’t want to be in by learning to say no

Make the self-esteem cycle work for you by changing how you view challenging situations

Is learning to ignore your own needs to concentrate on what the other person is saying

How to identify and avoid the top three barriers to communication

Identify the people and situations that lead you to behave without appropriate assertiveness

Tools to deal with and resolve conflict before it escalates

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4.64
4.64
from 429 reviews
5/5
“Great structure, just the right detail. Overall happy. Thank you Annie!”
Annika, May 2019
5/5
“Very knowledgeable instructor. Very enthusiastic and engaging.”
Oliver, May 2019
5/5
Fabien, May 2019
5/5
“Annie was lovely and very knowledgeable. ”
Kelly, May 2019