Even if you have an award-winning product or service, someone is bound to find fault with it. In this age of technology and social media, the negative experiences of customers can echo throughout the Internet. Therefore, it’s critical for customer support teams and team members to carefully consider how they respond to customer complaints.
Tag: work challenges
7 Things Resilient Staff do Differently
Resilience is the ability to bounce back from, as well as grow and thrive during challenge, change and adversity.