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Professional Development Training Courses

Engaging courses and post-course support to help you apply what you learn.

Professional Development Training Courses

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Professional Development Course Inclusions
  • Business Skills Training Courses

      Essential Skills for Personal Assistants (2 Days)

      4.8 out of 5 from 311 reviews.

      This popular course examines best practice behaviours and systems for productively contributing to a professional work team. You will learn practical tools and techniques to to rapidly develop your workflow, organisational and interpersonal skills.

      Minute Taking (4 Hours)

      4.6 out of 5 from 692 reviews.

      Being able to take effective minutes is essential because meetings and minutes have no value if they are not accurate. This practical course has been developed to help you record, compile and deliver quality records that are accurate, clear and concise.

      Presentation Skills (1 Day)

      4.6 out of 5 from 482 reviews.

      Whether you’re presenting in a formal or informal situation, this course will not only help you plan and present with confidence, but also provide you with the insight to evaluate your effectiveness and continually improve the delivery of your message.

      Report Writing (1 Day)

      4.6 out of 5 from 358 reviews.

      Reports are essential business records. When poorly crafted and presented reports, they can conceal important information, and their purpose can be unclear. This course will help you ensure your reports are clear, concise and well structured.

      Telephone Techniques (4 Hours)

      4.7 out of 5 from 147 reviews.

      The telephone is often the first point of contact people will have with your organisation. This course will give you the necessary tools and technical skills to make a positive impression, develop call opportunity and skilfully manage a range of behaviours.

      Time Management (1 Day)

      4.6 out of 5 from 1504 reviews.

      Taking back control and managing your responsibilities requires goal setting, organisation and task prioritisation. This course will provide you with tools to achieve peak performance through self-management and successful breakdown and prioritisation of tasks.

      Writing Effective Emails (4 Hours)

      4.6 out of 5 from 259 reviews.

      Anything you write in an email can be retained for future reference, forwarded to others, or used as a record of communication. This course will provide you with critical skills and awareness of how to use email appropriately as a communication tool at work.

      Writing Skills for Business (1 Day)

      4.6 out of 5 from 975 reviews.

      The way you write is influenced by many variables including your unique interests, skills, and personality. This practical course will help you plan, organise and structure a range of business communication formats, whilst expanding your own personal style.

  • Communication Training Courses

      Assertiveness (1 Day)

      4.7 out of 5 from 489 reviews.

      Assertive people are distinguished by self-awareness, confidence and precise communication abilities. This course will provide you with strategies and tools to express your thoughts and opinions while being receptive to the needs, wants and feelings of other people.

      Dealing with Difficult Behaviour (1 Day)

      4.7 out of 5 from 784 reviews.

      Dealing with "difficult people" in the workplace is unavoidable. However, it begins with recognising there are no difficult people – there are only "people", and sometimes people exhibit difficult behaviours.

      Effective People and Communication Skills (1 Day)

      4.7 out of 5 from 1277 reviews.

      Effective communication forms the basis of successful relationships, but it involves more than just speaking or listening well. This course will help you communicate effectively by adapting to particular people and situations and developing your self-awareness.

      Influencing and Persuasion Skills (1 Day)

      4.6 out of 5 from 697 reviews.

      This course will give you the skills to present your case persuasively and an understanding of how the psychology influence works, so people are motivated on their own to do what you want them to do.

      Negotiation Skills (1 Day)

      4.6 out of 5 from 400 reviews.

      Selecting the right strategies for a negotiation depends on how you value your relationship with the other party and how important the outcome you are negotiating is to you. This course will help you clarify your objectives and select the best approach.

      Advanced Interpersonal Skills with DISC® (1 Day)

      4.6 out of 5 from 202 reviews.

      Ever wondered why you just get along with some people and not others. This course will help you increase your self awareness and improve your communication with different personality types by learning about them using the DISC® Profile.

  • Personal Development Training Courses

      Coping with Change – Making the Transition (4 Hours)

      4.5 out of 5 from 433 reviews.

      Change usually means moving away from the familiar and towards the unknown, and it is normal to find this time stressful or even feel a sense of loss. This course will prepare you to understand and cope with the impacts change can have on you.

      Creative Thinking and Problem Solving (1 Day)

      4.6 out of 5 from 263 reviews.

      Creativity does not just happen on its own. This course will introduce you to the art and science of creative thinking by equipping you with tools and techniques for decision making, problem solving, risk management and harnessing opportunities.

      Resilience and Stress Management (1 Day)

      4.6 out of 5 from 916 reviews.

      While there are certain traits we often see in resilient people, anyone can develop their resilience to improve their focus and performance at work. This course will help you identify your personal stress triggers and use your strengths to cope and adapt.

      Train the Trainer (2 Days)

      4.8 out of 5 from 604 reviews.

      This course will provide you tools and techniques to prepare and deliver an exciting program where participants have fun while learning. You will also have an opportunity to practise by planning and presentint a short, simple training session to the class.

  • Project Management Training Courses

      Project Management Fundamentals (2 Days)

      4.7 out of 5 from 616 reviews.

      This course covers the fundamentals of project management that are essential for every project manager and team member to understand. Editable templates are provided, which you can use and modify after your training in accordance with your requirements.

  • Customer Service and Sales Training Courses

      Customer Service – Exceeding Expectations (1 Day)

      4.6 out of 5 from 517 reviews.

      Every single contact between you and the customer is important. This course will help you understand the fundamental principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.

      Dealing with Difficult Customer Behaviours (1 Day)

      4.7 out of 5 from 639 reviews.

      When faced with difficult customers, many people respond aggressively or passively withdraw. This course will help you to handle difficult conversations, whilst making it safe for you and your customer to listen to each other and act on the best decision.

      Sales Essentials (1 Day)

      4.6 out of 5 from 141 reviews.

      This course will help you or your sales team members increase conversion rates and retain customers using a modern approach that involves understanding buyer psychology and developing trusting relationships.

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