In day to day life, the term “stress” is often used to describe negative situations. This leads many people to believe that all stress is bad for you, and this is not actually true.
Not all stress is bad
Tag: management tips
Using positive language in customer service
Words have power. Even when unpleasant news is conveyed, the impact can be softened by using positive language.
The importance of positive self-talk
Culturally in Australia, we use incredibly negative language on a regular basis. Don’t believe it?
Three ways to overcome communication barriers by asking better questions
Have you ever struggled to get people talking? Or, once you’ve got them talking, ever grappled with how to keep control of the pace or direction of the conversation?
Three good reasons to love your complaining customers
Have you ever made a complaint as a customer or client? How were you feeling at the time? Were you happy with how your complaint was handled?