Words have power. Even when unpleasant news is conveyed, the impact can be softened by using positive language.
Using positive language in customer service
Tag: communication tips
4 Ways to Avoid Lousy Conversations & Master Connective Communication
At a time when we have sophisticated communication tools curiously designed to bring us all closer together, why is it we seem to be moving further away from each other? Why don’t we communicate as well as we could?
How To Improve Your Public Speaking
The ability to communicate a message well is a critical skill for anyone who wants to make an impact on others. Even in this technologically dominated age, public speaking is still the most effective way to move, persuade and inspire people.
Three ways to overcome communication barriers by asking better questions
Have you ever struggled to get people talking? Or, once you’ve got them talking, ever grappled with how to keep control of the pace or direction of the conversation?